We had a small leak in our basement last year, which as is always the case, led to the discovery of hidden water damage and previous leaks. So we looked around and agreed that RCC's quote and references were the best. The service was great, and the work was very detailed and thorough. They want above and beyond in areas where extra waterproofing was needed. While they did a good job of protecting the garden areas from the dug-up dirt and mud, it wasn't great and we did spend a fair bit of time this spring cleaning up the left-over mud and clay in a few spots. And my only real complaint was that although they compacted the earth we did have some subsidence near one window well. Despite several calls, they were unable to come fix it, and we had to have our landscapers (who came after to relay the stone) fix this area. Overall, a very thorough job and we are confident we're safe and waterproof now, but disappointed that it wasn't a bit cleaner and that the "follow up" wasn't quite as needed.
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- Company Response
Thank you for sharing your honest waterproofing testimonial! We like to hear feedback of all kinds about the work that our waterproofing team did. We are very sorry that the work wasn't done totally to your expectations and we will work to make sure we learn and do better. Thanks for taking the time to review the wet basement people and have a great day!