Kelly from Toronto

From the beginning, the sales person, Roman was wonderful. As the wife in the household, I had actually had other distributors refuse to speak with me without my husband present, Gold Star company has no such sexism! Roman was a no-pressure salesman who went in-depth about the specifics of his products trying to help me find the best fit for my home. He was readily available by cell phone and e-mail for my questions. I saw him multiple times at my home and at his showroom with questions. When it came time to sign, he carefully went over all the details of the contract and was respectful of my attention to the small-print. When Ivan came to precisely measure my windows and to check for lead, both of us were surprised to find that there was lead paint in the sills. I was going to have to pay extra to have the replacement area secured so that lead dust would not spread throughout the house or the neighborhood. I wanted to protect everyone, so I agreed to this procedure which would cost me another $150 per opening. Sandra was extremely helpful in scheduling our installation. She is an excellent point of communication--knowledgeable and effective in helping the customer. We were scheduled for the Monday and Tuesday before Thanksgiving. The install team (including Sergio and Alex) arrived early and worked late to install the windows in one day so that I would have an extra day to try to get the house together before my company came for Thanksgiving. They thoroughly cleaned the areas in and around my house. They even wiped down the windows with baby wipes! Roman demonstrated how to open the windows for cleaning. He opened and locked every one of the 24 windows they installed to demonstrate their functionality. They even helped me move large pieces of furniture back in place because my husband had had back surgery and couldn't move them. I greatly appreciated the care they showed to my home and my needs. What I loved about working with Gold Star Company is how they worked with me as an individual, making sure my personal needs were addressed throughout the process!