Serge

Extremely DISAPPOINTED in their customer service and warranty! Amelco did all the electrical in our new home. We took possession in May of 2015. We are now moving (March 2020) and the new homeowners thought to do a home inspection for their own peace of mind. Ironically enough we all came to learn that two consecutive electrical outlets in our basement bedroom aren't working (see photo). This is our fourth bedroom in the home and is very seldom used. What's more is we never used these outlets in the whole time we have lived in the home as we didn't put a tv in that room or anything else that required us to test the outlets. Upon calling Amelco, Jason was very good, and quick, at scheduling an electrican to come out to the home. What he wasn't good at was notifying me there would be any charge. So out comes their electrician, Andrew, who was able to confirm we did no damage to the receptacle and rather that there was some wiring issue that cause the two consecutive outlets to be failing. Andrew did his thing, was in and out in no time, and things were working as one would expect. At no point during his visit did he indicate there would be any charge. Then, a few days later, a $168 bill lands in my email. In trying to take it up with Jarret at Amelco, he cited their one year warranty period to leverage their position and stated "it is difficult to consider this being a warranty issue". That's where I call BS. How else would two consecutive outlets in the same room not be working? Did I stick a fork in one of them? Do you see a trail of residual smoke running up the wall because we fried something? NOPE. Listen, for anyone reading this you can decide if I'm out to lunch for being so far outside their warranty period but at the end of the day the only mistake we made was not using the bloody outlets and then getting stung with a bill for $168. Yep, $168 is truly nothing, but when no one notifies you of charges, fixes something that should have been right in the first place, and then unexpectedly tags you with a bill, that's where I take issue.

Windows inside and out, and pressure wash exterior of home, inside garage and all aggregate path and patios. On time, efficient, focused on service and great pricing!

While I’m still interested to see how well my lawn reacts to your treatment this past year, the level of service you offer is great. I like the advance notice you’re coming to the house. And you never miss an appointment. Thanks for looking after us.