Silvio Buldaretti from Vaughan

We got 3 quotes on the work to be done - a national company and two separate local ones. The GoldStar Windows sales rep - John - came and, although he did a complete and thorough explanation of their product, he respected me (the potential customer) enough to keep it brief without any of the pressure or upselling so often common to these types of encounters. We contracted with him on the spot - mostly based on price, but the quality of the windows had to be there, too - and a few days later, an GoldStar rep was at the house to measure for precise fit. The windows were manufactured (locally, which I like!) within the promised timeframe and an appointment was set for installation. The team - two guys, Alex and Sergeo - arrived a few minutes earlier than the appointed time, asked if I had any preference as to the sequence of the rooms to be done and then explained what they would be doing during the installation. They went right to work and worked continuously until the job was complete, which was actually in less time than I expected. They were polite and respectful of both me and the house. Part of the trim on one of the window frames had been damaged years ago and they repaired that as an included part of their excellent service - an unexpected plus! When they were done, I was shown how the windows operated and given some "do's and don'ts" to preserve their quality. They did an excellent job installing the windows and when they were gone, there wasn't a speck of debris anywhere - not a nail or scrap of any kind, not even an old paint chip, even though the windows being replaced were in poor condition! The difference in the curb appeal of the house is dramatic - the new windows look great and the rooms are so much warmer (and quieter). We have more windows to replace, but since we had some unsatisfactory work done a couple of years ago by a different company (who has since declared bankruptcy), we were skeptical about putting all our money out at once. The difference between GoldStar Windows and "the other guys" was like night and day. This December, we WILL have GoldStar back at our place to do the rest of the work we need done. That should be recommendation enough - I won't just recommend them to someone else, I'll use them again myself!