Darren B

Regarding my experience with Navy Seal Transport - Calgary, AB. In 2021 we opted to downsize to a smaller home as many of you may be considering. I would like to share our experiences with a Calgary Based Moving Company. I would encourage you all to read this and share with anyone you think may be interested. There are photos included and copies of text messages. Please consider this information when you are preparing for any moving plans that you, your colleagues or your friends may have. This company was a BBB Accredited business which was part of the reason we hired them. The move was from a home in NW Calgary to another home in NW Calgary about a 10 min drive. On June 21, 2021 we hired Navy Seal Transport called me to discuss how they are a customer focused company and have two goals …. (1) Problem free move and (2) customer service is paramount. They were booked for a July 30, 2021 move out day and an August 1, 2021 move in day. They explained that because they were so busy and his trucks so in demand that he would need to rent a truck for our move. That seemed reasonable and we were happy with this plan. Over the next month we updated specific details of our move to the Navy Seal Transport secure web site. We counted boxes and measured items. They knew exactly what was needed with our move. We identified two “large/heavy items” that may difficult. A treadmill and a large handmade wooden dining room table. They assured me they were experts, and they would be well prepared for all. 5 days before the move: Emailed pictures of the large bolts that were needed to be removed to dismantle the table via email. 1 day before move: Call from Navy Seal Transport – Called to say the crew was late returning from a BC move and they would like an extra hour sleep. He asked if we ok with a 60 min later than planned start. We agreed no problem. We bought a case of water and filled with ice for the movers as it was a hot day. Moving day: The truck and movers arrived on time. Right away we figured the truck was too small. The movers then told us “there are no tools” and said wow this is a large table and wow we didn’t know you had a treadmill. The movers did not have tape and ran out of blankets about 2 hours into the move. As expected, the truck was too small and needed to be loaded, unloaded, loaded and unloaded again. On move in day. NO TRUCK Truck arrived to the wrong address - truck was empty Truck arrived to the correct home - truck was empty Navy Seal eventually called saying they cannot access the storage location because they inadvertently sent the storage site keys to another city. They asked If we could wait till tomorrow to move in (we are now into the work week). They did offer $100 in compensation to pay for a hotel/meals. They also reported staff had contracted COVID 19 - but his movers were quite surprised with this claim. At this time, they claimed I was abusive to his staff. I ended my call. Navy Seal Transport also lost our treadmill tools and equipment needed to rebuild and requested we rebuilt it ourself. Damage: Cracked 70” television Groves in handmade wooden table Peloton treadmill with lost parts and tools Rip in leather sofa Glass table scratched. Damaged fireplace The company report having standard insurance of .50 cents per pound. They offered $600 in compensation for damage and the aforementioned $100 for inconvenience (which we did not use) for the extra day wasted. This $600 offer was contingent on me not posting any online comments or reviews. We refused. They indicated the company was short of capital. We did make a rebuttal offer asking for a replacement TV and would walk away from all other issues and provided them till October 2021 given their money problems. Please share with your friends and family and anyone you think may be looking for a moving company - specific to Saskatchewan, Alberta and BC.