The customer wanted to save money so rather than hire a General Contractor, she and her husband took it on themselves and ordered the cabinets Cash and Carry.
We drew the kitchen they wanted and they signed off. The measuring was done by them so we had no eyes on the site to determine if there were issues. In the case of the crown moulding hitting the bulkhead, we didn’t know there was a bulkhead. If we had we would have recommended they not use a crown and drop the cabinets a bit and use a riser and cornice instead. The layout they signed clearly showed a crown on the top.
When it wouldn’t work, they blamed us. We have done thousands of kitchens and when there are any issues we fix them. However, in this situation, they insisted that they would install themselves and they would not work with any ideas we had.