Reviews

10/10

I've had my grass cut from lawn troopers for the past 2 years. They are a very professional lawn care service (I've gone through quite a few who haven't been) and make my lawn look incredible. They routinely let me know what's needed to keep the lawn in great condition and leave the lawn looking perfect aftwards with no mess. Last week, Christian M + Jack cut my lawn and when I went outside, they were courteous and asked if I needed any improvements to their service. Great service, highly recommended.

Approximate cost of services:
$60.00
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Company Response

Hi Darrell,
We are so happy to hear this great feedback about the service you have received. We are happy you enjoyed Christian M & Jack at the property recently for your lawn cutting. We are always happy to help, so if you ever need anything, please don't hesitate to ask!
Thank you kindly for your feedback!
Steph @ Lawn Troopers.

10/10

These guys installed the windows faster than expected, and were very professional. They were extremely courteous to my family as we went about our day, and the final product was excellent. I'd highly recommend their services to friends.

Approximate cost of services:
$25,000.00
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Company Response

Thank you for the recommendation Darrell! It's always great to hear our crew treat your home like their own.

0/10

We hired them to install a natural gas line for a BBQ. They installed it over 3 hours and got the job done (good). After I went downstairs to the basement, where the tech was working and noticed massive clumps of dirt from my back door all the way through the house, down the carpeted stairs, into the furnace room where he was working. His boots were so muddy, they had massive clumps on either side. The entire time he was wearing these boots. I confronted him about the problem, and he literally ignored me and pretended that he didn't hear me. After telling him 4 times, he told me that he'd clean it, but had no idea how. I called the company after he left, and a rep named Robert told me that he would tell the Manager (Ray) and they would get back to me. Then they asked for picture and I sent them through. They arranged a date for them to come clean them (3 weeks later!) and they never showed up or called. After that, they have ignored my phone calls and texts and I had to pay $250 for a professional to clean it. I'm very upset with this kind of service and would not recommend them at all.

Approximate cost of services:
$650.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear Valued Customer,
We spoke about the mess that was made shortly after and we were sincerely sorry for that matter. We arranged for someone to come and clean it and while that appointment was unfortunately not successful we called the day after, 30 minutes before the technician was to come to your house (as you had requested and told us to do so to make sure you are home), and someone from your residents had confirmed for us not to come as they said they were going to take care of the mess. That is the last we heard from you regarding this matter, until now (1 month later).
Please be aware that we did not receive any texts or calls after that to arrange a further appointment for cleaning. We guarantee that if we were made aware that you were still interested in us coming to take care of the mess we would have done so. Additionally, if we were made aware that you were arranging for someone else to come clean the mess, we would have again suggested that you let us come and provide that service.
We strive to take care of each and every one of our customers to the best of our ability. We highly prioritize our customer calls and matters as our office is open 7 days a week, and we answer the phone after hours as well in case of emergency calls. We never intentionally ignore a customer and we apologize that you feel you were ignored but to confirm we did not hear from you in the past month.
We continue to value you as a customer and will be available to you if any future services are needed.
We apologize for the miscommunication and/or inconvenience.

MHC Home Comfort

10/10

Dan was very helpful picking out different options that we could evaluate for repairing or replacing a door. He came the next day, was on time, and helped us choose a good solution that can be done quickly. His pricing was excellent and got the job done right away. We've had no problems since the repair and are very happy. Would highly recommend.

Approximate cost of services:
$80.00
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Company Response

Thanks Darrell .Glad to help.

10/10

We had them replace all of our windows on our house, which was a lot. They made great design recommendations, had a great price and service was excellent. Highly recommended.

Approximate cost of services:
$24,000.00
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Company Response

Hello Darrell,

Thank you for your review. We strive to give you the best service, product and installation in the market place. We are very pleased, you are pleased with what we have offered you. Please do not hesitate to contact us if you have any other door and window needs.

Kindest Regards,

Derrick Block - Owner

10/10

These guys are pros! They showed up early to the job, got it done quickly and even had a good sized team that worked together to get it done quickly. All in all, it was 30 minutes to do something I thought would take about an hour, and they were extremely nice to work with. I would recommend them to anyone that wants a professional tree removal service at a great price.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thanks Darrell I appreciate the review and glad you were satisfied with the job. Derek

Dacord Plumbing Ltd.

First Review

10/10

I found Dacord on Google Maps, called them and they answered right away (what a relief). They were over a technician right away and they fixed the problem within the hour. They were courteous, on prince and very friendly. I would highly recommend them!

Approximate cost of services:
$156.00
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Company Response

Thank you Darrell.

10/10

In my area there were a ton of advertisements for replacing your furnace with discounts etc. and I kept hearing about shady businesses doing bad jobs. I found out about A1 from a friend, and they are an excellent company all around! They gave me confidence that they had the latest equipment / methods and their service men were very courteous to our family. The installation went faster than I thought, and they didn't make a mess at all (which I really appreciate). I would highly recommend them.

Approximate cost of services:
$3,000.00
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Company Response

We really appreciate seeing these types of reviews, at A1 we are constantly striving to give our valued customers the best possible service. It is nice to see our hard work is paying off. Thank you for taking the time out of your day to post this review, we look forward to working with you again. Until then take care!