I called Climax to request a service call to repair my Water Heater as the pilot would not remain on. They had patiently answered my questions around the costs and told me their field technician would call me back to arrange the time of the visit. Within 15mins, Mohammad did call me back to let me know when I could be expecting him in the day. Prior to his arrival Mohammad called again to confirm that he was on his way. This was a nice touch to keep me up to date so that I wouldn't be waiting and wondering when he would arrive. When Mohammad arrived, he had a pleasant attitude and followed covid precautions with the face masks and wore slip-ons over his wet shoes to keep the floors clean and dry. He was able to quickly diagnose the problem with the water heater needing a new thermocouple and was able to replace it and have the water heater back on within 20-30mins. He was able to explain the issue to me and did not try to upsell or have me to replace another other unnecessary parts. Overall, I had a good experience with Climax from the start of the service call and all the way to end with the technician Mohammad. They were responsive with having the issue resolved within 3 hours of placing the service call. Mohammad was able to resolve the issue and was honest and open about the work. The repair costs was fair and responsible. I will certainly use them again and recommend them to my friends and neighbours for any HVAC services. Thanks again Mohammad for a great experience
- Approximate cost of services:
- Company Response
Thank you so much for taking the time to write this amazing review!