Reviews

10/10

As part of the renovation of my guest bedroom, I ordered 4 bi-fold doors from Rona for the closets which had no doors at all. Trying to coordinate pick up and installation by my carpenter, the staff at my locat Rona store were very helpful, professional and polite. When the doors did not arrive at their store in Waterdown, Ontario when promised, the salesman offered to have them shipped from the another Rona store to my house free of charge. This was old fashioned customer service at its best.

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6/10

Having dealt with Blinds To Go before and pleased with the product, I again went there to order blinds for my living room bay window when I moved into a new home. I wanted white blinds that were not too heavy and the sales rep suggested wood for their light weight and insulating properties. I paid to have the windows measured and the blinds installed and when the installer came with the blinds I noticed they were not white, but a beigecolour which was not what I wanted against my pure white vinyl window and pure white freshly painted trim. If I had been told that these blinds would not be white, I would never have ordered them. They certainly looked white in the store. I was told that's the colour that the wood blind comes in and if I wanted a pure white, the only option was another blind at twice the price. This was not something I could afford and reluctantly agreed to accept the beige colour blinds. For anyone else wanting WHITE blinds, do not go with the wood. Also, I see in another review the homeowner ordered white blinds for a southern exposure window which they are not happy with and my window is also facing south. Should be interesting in the summer. I am not happy with this outcome and I won't be dealing with this company again. On a positive note, thanks to the installer Jim for his expertise and help. I would like to add that sales staff should ask potential customers what direction the window is facing so if it is a southern exposure (which mine is) the right product will be suggested. Also, after the fact, I see on their Lifetime Warranty that wood blinds can vary in colour and slats can warp in high humidity. I guess you're supposed to read the complete Warranty before you buy as the sales person doesn't tell you any of this. UPDATE: Blinds To Go Customer Service contacted me and offered for me to pick another blind that was pure white and only pay the difference between what I received and the new blinds. That made me think better of this Company, however, the difference in price would have been over $200 and as good a gesture as this was, I decided against it. I would up my rating slightly because of this offer but I still would not recommend them. UPDATE: BLINDS TO GO HAVE NOW OFFERED ANOTHER BLIND AND INSTALLATION AT NO COST. I AM VERY HAPPY WITH THIS OUTCOME BUT DO REGRET ALL THE TIME THIS TOOK. I WOULD PROBABLY DEAL WITH THEM AGAIN AS I DO LIKE HOW FAST THE PRODUCT IS AVAILABLE AND THEY HAVE CETAINLY GONE OUT OF THEIR WAY TO ACCOMMODATE ME.

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10/10

Moving into my house, I discovered the attic only had about R20 insulation in the attic. Since that is where most of your heat loss is, I decided to get quotes to add insulation to R50. Great Northen submitted a quote and given their price and the reviews I read, I decided to go with them. That is one of the best decisions I have ever made. They went above and beyond my expectations and I would recommend them to anyone, and believe me, I'm fussy. This is a company that sure knows how to give customer service. I particulary want to thank Ben Mendonca, Ross Martin and Dave Rocha and Bernie for their great work and assistance. Also, thanks Susie for your help.

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