Jazzowner

Buying a home before a pandemic can never be an ideal situation, of course no one knows what kind of delays can happen with supplies and trades. At the start, the experience was a bit rough and got more difficult as the pandemic dragged on, we felt communication was poor, and sometimes too short with a lack of clarity. Eventually things did get better, much thanks to Cheryl and Kathleen (sales consultants), Dwayne (General Manager) and Mellissa (Sales and Marketing manager). When we got to a point of frustration they reached out and did their best to help make things better. That was certainly appreciated. The home is beautifully designed overall with a lot of space and nice large windows, there are certain aspects that could be improved such a bigger kitchen and a more thought about approach on the placement of light switches, plugs and vents. The design and custom process could have been a little better, there was some miscommunication. I certainly know more now about the process having gone through it. The important thing to remember is ask as many questions as you need to and always get clarity. Don't let the a design consultant rush you through decisions or miss some very important aspects. Despite the rough parts, you won't be disappointed with the final product. It is a beautiful home. and despite the stress, It's reassuring that they have good staff that do their best to reach out and help when they can.