Mike in Cambridge

I had a water tank break down, needed a new gas valve (usually a stock part) Took 1 week for them to get a technician to me. The tech didn't bring any parts or a new tank with them. I am not sure if he planned to fix the water heater with hopes and dreams. The new tank would be 1 week to get installed valve would be 2 weeks. So quickest turn around time in total would be over 2 weeks. I proceed to get another tank in from a different company who could do it quicker then a week. I then after being put on hold for 30 mins then disconnected then having to call back as they didn't call me after they hung up, to be put on hold again for another 30 mins. All just to cancel my water tank and get them to pick it up. Four months prior they said to pick up the hot water tank would cost $60. When I cancelled they then tried to tell me it would be $350 to pick it up now. After a long argument of saying you can't quote me to different prices for the same thing, finally said $60. And to top it off they aren't picking up the tank for 10 days. THEY ARE NOTHING BUT A TERRIBLE COMPANY WHO DOESN'T CARE ABOUT THE CUSTOMER AND TRIES TO TAKE ADVANTAGE OF YOU AT EVERY CHANCE THEY GET. NEVER NEVER NEVER SIGN UP WITH RELIANCE!!!