Lynda

We started out impressed as this was the first company that scheduled a Zoom call and gave us a proper quote that wasn't scribbled on a piece of paper. When we were making our final decision on which company we were ultimately going to choose, the sales rep said, "This is the best, best, best price I can give you and if you don't choose us you may as well keep your old windows because the others are giving you the same quality window that you currently have installed". We decided to go with Nordik but when we received the revised written quote it was a few thousand dollars higher than the verbal "best price" we were quoted. Not the end of the world but based on principle I was ready to walk away but my husband was really excited to just make a decision and move forward so we did. Next step, employee came to measure for the windows and showed up without a mask. Install day comes and my daughter calls to say they packed up and left because none of the windows fit. That was around 9:00am. By 5:00pm I still hadn't heard a word from any company representative so I called them. "How did the installation go?" said the voice on the other end. Well, given that your guys packed up 8 hours ago because the windows didn't fit, I'd say not so well. To that, the person said, "Oh, I thought it was strange that they were back so soon". The fact that the windows didn't fit was disappointing but we get it, mistakes happen. The fact that there was no phone call and no apology was a little harder to take. That was July 22nd and by August 11th we still hadn't received any communication as to when the reinstall date would be. Nothing from the sales person, nothing from the install team, nothing from anyone, so I reached out again. Second install day was now set. The 2 installers were courteous and professional and did a decent job cleaning up the work site the 2nd time around. A few stray nails and saw dust but an easy fix. The first time, however, the front lawn was left covered in saw dust. I honestly thought someone from the company would have reached out but other than the bill, nothing. It's now been 10 months and I will need to contact the company. The trim around the front door has come loose, the powder room window gets condensation between the glass panes, some of the colour on the trim around the upstairs windows has come off and the ensuite window won't open all the way. One word of caution for anyone opting for black windows as we did, you see a lot of white from the outside. I wish we would have realized how noticeable it would be as we would have gone for black inside and out. If you take the screens out it isn't quite as noticeable. We went for the blinds installed in the glass on the garden doors so unfortunately not much we can do about that.