PLumber came over to replace a leaking toilet, once on site he determined he will need a jack hammer to remove the toilet... $500 thank you. On next visit after destroying many tiles but the toilet out, the flange was un-level so Milani's flood & restoration co. was called to level floor, plumber left but not without another $300 bill. I have no toilet, the old toilet leaking in the lobby, and a broken bathroom floor, and open sewage pipe. I needed to call another company to fix Milani's mistakes. ** Since complaining management did contact me and reimbursed me the cost of the two service calls.
- Approximate cost of services:
- $800.00
- Company Response
All the work recommended and provided (including the removal of the toilet) was in accordance to all of the Vancouver plumbing codes. Our work provided to date was to correct the un-level below grade flange that was incorrectly done by the owner. Milani would be happy to coordinate an inspection by the city of Vancouver to confirm the proper method of plumbing for the bathroom and the renovated basement dwelling in question. All rates were clearly provided to the customer and all of the work was explained and approved by the customer before the work had started. In good faith we have refunded the customer for the two service calls.
Although other companies are willing to “cut corners”, our belief at Milani is that every job must be “done right” and in the end plumbing codes are there to protect the customer (and his tenant in the basement suite), in the long run.