In summer of 2010 before finishing our basement, we contacted Cozy Comfort Plus for an estimate on a new heating and air-conditioning system. I spoke with Dan and I asked for a free in home estimate. He made an appointment to meet with my husband and I at our home. We are rarely home together so he was very flexible to meet with us at the time that was convenient to us. He showed up on time and started with inspecting the current system. We found him very polite and pleasant and easy to talk to. We were also very impressed with his knowledge and experience. He answered all our questions patiently. We went on more quotes from other companies after he left. One did not show up and we found the other sales guys to be a little bit cheaper but pushy and inexperienced so we called Dan back. We were ready to give him the order over the phone since we had his written estimate but he came back and went over the details and answered more of our questions before asking for our order. We paid a small deposit & agreed on a date for installation. Price did not change and he did not try to add more to the order. A day before installation, someone from his office called and confirmed it. On installation day, the crew showed up on time. They first cover the flooring and Mori, the main technician, explained to me what they were going to do and where they are going to make hole on the outside wall for venting. That was inline with what Dan had told us before so we were expecting it. The installation went smoothly with no surprises. Upon the completion of the job, Mori came upstairs and started the system and explained to us how to use the thermostat while his friend was cleaning up after himself. They took out the old furnace and a/c, the packaging that came with the new units and swept the floor. I went downstairs after they left. It was clean and the new furnace was really quiet. The system works great and it is really quiet and efficient. I called Dan back during summer for a message that appeared on my thermostat and he helped me with that politely and patiently. The following year, our hot water tank broke. I called Dan again and he recommended a tankless water heater. That was a great advice since our basement was finished now and that change opened up our furnace room. Besides I did not want to have another tank in there since our floor drain had been covered during basement renovation. He came first and gave us a quote and installed it for us the next day since we had no hot water. I got a different crew this time (I can not remember their names) but like the first one they were very polite and professional. I am extremely happy with my new tankless water heater and I highly recommend this company. They seem to carry the best of everything in their industry. I took my time before writing this review to make sure it is helpful to others. I got all the rebates that I was promised and now I have used my furnace, air-conditioner and tank less water heater long enough to recommend this company and its people. They are great.
Thank you for your excellent review and high rating. We are honored to have you as such a loyal and valuable customer and we look forward to hearing from you in the near future. Have yourself a cozy comfortable day.