changvince

After realizing I needed to replace my Carrier furnace. I started to do a lot of research on a replacement. I decided to move forward with another Carrier furnace (rebate program) and contacted Hargrave. After receiving a couple quotes from different companies, what stood out from Hargarve was their written proposal/quote that Tim provided me. It was very well laid out and explained what they were going to do and install. The proposal also had a comparison of the different models. Tim recommended that I go with a smaller unit (size of BTU) and guaranteed that it would be sufficient for my house. After committing to the installation, Janet contacted me and after explaining to her that I had not heat in the house she was able to juggle the schedule and get me an earlier installation date. The installation team (sorry I didn’t catch their names) arrived on time, installed the furnace and cleaned up before leaving. After they left I noticed that the furnace was not running and called Janet. The team came back within the hour and resolved the issue. Overall a very good experience with the entire Hargrave team.