Laura - west hillhurst

We are pleased with the craftsmanship of the installation. They needed to match existing stone (exterior) and it blended well. The interior slate looks beautiful. We've had several tile projects in the homes we have owned, and found that the best craftsmen are careful and methodical. We appreciate the effort and outcome.

I hired SCRUBS Group in the fall of 2007 so the service has been in place for over 6 months -- this is for bi-weekly cleaning. I pay $125 per cleaning for a 1900 square foot home. So far, we have had three times where they had to re-book the date, which is an inconvenience as we need to tidy up our stuff so that the cleaning can be done. These are no-show reschedules. We've also had no-shows on the rescheduled dates! Finally, I asked them to set a day that works better for them so that this would not happen any more. The quality of the work is another issue: I've called to complain about the quality of the service...or lack there-of on two occasions. This week is the proverbial last straw! I was working from home and the crew of three came to do the cleaning. They were here for 40 minutes (door to door) and cleaned for 30 minutes. I was asked if they should clean downstairs (YES - that was the agreement!) and I did interfere once when they were using the carpet agitator to try to vacuum the stairs (there are attachments for that). So, what did they do in the 30 minutes - You should see the photos -- the toilets were still dirty (months of lack of real cleaning adds up), the counters, toaster... you name it, there was really nothing cleaned. Maybe SCRUBS should rename themselves - Wipe Quickly and Run (WQR)! The only reason I'm even giving them a 1 for satisfaction is that I've already had other services and on occasion they have been satifactory... Please, someone help us find a reasonable service that really does the job. Recommendations anyone?