Reviews

10/10

Salesperson (Rene) was friendly and easy to work with. He seemed upfront with information and I got a fair price and good value. they were unable to replace the furnace the next day but they temporized the old one to a functioning state until replacement could be done. team was efficient, cleaned up well. good follow up and assistance with warranty papers after installation. Hans did the repair and checked the furnace the day after installation because of a trivial issue and was very helpful and friendly.

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Company Response

Hi Jeremy, We are so glad you took the time to let us know about your experience. We look forward to helping you with all of your hvac needs.

8/10

good selection, all of the staff we interacted with were friendly and helpful. Bob (the owner) went out of his way to make sure that we were happy with the pieces we had selected. The cost was in line with other places that we looked at. Installers were great, friendly, and cleaned up after they were done. our only issue was during the installation. It took three visits (meaning 3 days of being at home) to get the installation done. This was due to errors with the edge on 2 pieces and an error in measurement for 1 piece. This was frustrating because we had no functioning kitchen and had to rebook our plumber a couple of times, however the response from the installers and Bob to these issues was great. I emailed Bob on Saturday night to let him know about the problem and I got a response that evening). They had everything fixed by Monday. Overall, they did a very good job. There were a couple of minor nuisances that I had to fix afterward ( reattaching the dishwasher brackets, balancing the cook top) but overall easy to do. The rating would have been higher if not for the multiple visits needed for the installation.

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