Company was great in 2020 I am disappointed in the service I received this current year. Once the fence was done, we noticed we are missing a cap, we are told we lost the cap... it should not fall off if done well. We had our landscapers not the fence company raise our fence gate as it was low once the fall shift happened whereas we requested them to come fix our neighbours gate which won't open and close as it is still too low to the ground.. We were told they would get back to us. I called again a couple weeks later and he said the season was closed. I mentioned I requested this prior to the season closing. He said if he can send someone if they have time they will look at the situation but most likely it will be in the spring. He was also insulted when I mentioned that I understood he was paid in full so perhaps he believes the project is done but it doesn't help when we need a gate to open and close and it won't. Where is the labor and quality insurance.... Maybe it was a stressful year for them, but it was for a lot of people. We also paid a deposit for a fence in February then in March (half the cost) and because cost increased they had to change the price of our quote or the quality of the fence.
- Approximate cost of services:
- $4,000.00
- Company Response
We installed their fence on the right side of their property in 2020. Their plan was to install a pool in the Spring of 2021, they contracted us again for the fence located on the left side of their property while their pool was being installed. They also had a wrought iron fence gate installed. The landscape/pool company removed the wrought iron fence and unfortunately did a poor job re-installing the gate, there where parts missing and caps. We also noticed while we were there that the excavation for the pool on the right side of the property we can see that the foundations where exposed. We have addressed her fence issues. Our contract is 50 percent deposit and balance upon completion. Once, the homeowner and the neighbour made alterations to the landscaping, final grading, change of elevation any adjustment to the fence should be subject to charges. Any defect in material should be directed to the manufacturers warranty and will be subject to charges to install the defective part.