Brendan in Toronto

We bought a couch in mid October and were given an 8 week delivery projection. We knew this could be slightly longer due to covid and assumed bad boy would keep us updated. They did not. At no time in the following 4 months did Bad Boy initiate contact to let us know the status of our purchase. They had our money and sat in silence as we began to wonder if we had been swindled. A reached out via all methods (phone, email, facebook, etc) and would get a reply within 2 to 4 days which would always be an update to let us know it would be another 2 to 4 weeks. I asked if those new timeframes could be guaranteed; they could not. We asked for a refund. They will repeat that all sales are final and they do no give refunds. Finally, because of lack of communication, we went to our credit card and asked for a charge back. That worked and now we can carefully search for our couch with another supplier. Buyer beware! Be careful, ask them if your item is in stock, and remember that no refunds doesn't mean you can't get your money back if the service is not provided.