Bill in Scarborough, Ontario Canada M1N3R2

I called Ken on Mar08 at 5:12p and left a message indicating my problem with raccoons tearing off the shingles on the ridge vent of my addition. He promptly returned my call at 7:30p and said that he would be out to my house between 10:00a-12:00p the next day. He and his team (Peter & Conor) arrived at 9:55a to assess the damage and luckily the raccoons had not clawed their way into my roof. Ken explained to me that since the raccoons had not actually made it into my roof, laying traps without having a roof entry point was not an option. Setting up traps on my deck in an attempt to catch the raccoons prior to them getting up on the roof was also ruled out as it would more than likely net me a few of my neighbour's cats. He explained that his plan would be to repair the damaged shingles and then install some protective wire over the ridge vent. In anticipation of the repair needed, I had purchased a bundle of matching shingles to replace those that the raccoons had tore off and Ken & his team proceeded to install them. After re-shingling, Ken secured the newly installed shingles by installing 24 feet of galvanized meshing overtop of the ridge vent. After all things were completed, they cleaned off the roof of all torn and damaged shingles which I, in turn disposed of. This raccoon damage began in January with only a few shingles being torn off. Now with the warmer weather, they returned with a vengeance and were determined to claw their way into my roof. The Gotcha Wildlife Team provided prompt & courteous service and relieved my stress by responding so quickly to my problem. Ken said to me that if I encounter any further damage to the ridge vent, I can rest assured knowing that I'm covered by the 3-year warranty that his company provides. I would highly recommend Ken & the Gotcha Wildlife Team to anyone in need of pest removal, pest prevention or roofing repair.