Jon in Richmond hill

We have had a fairly long process of renovating the whole house, and near the end we decided to take the final few steps and replace the main entrance door and a window. We worked with many crews of contractors because the renovation touched almost everything in the house. We went through a very through selection process including several top homestars vendors of the year in the recent years. In the end, we decided to go with Walter & Alex. What attracted us the most include their comprehensive knowledge about the products; very detailed and through explanation of the differences ( honestly, after such a big renovation , we learned a lot, but still, there were quite many details between different options in doors ); very customer focus ( they accommodate our busy schedule, extra coordination with the landscape company, etc ); very competitive pricing ( they are not cheap, but exceptional value ). We had a very tight requirement for timing, and they were able to meet the timeline. The installation went smooth. All in all, we are very happy with the decision and everything in this process.

We are doing the entire house's renovation that changed almost everything in the interior from guts, structure, two stories flooring, whole kitchen, all furniture and appliances, etc. We didn't consider refinishing the stair case as an important part ( considering the cost really is quite small comparing with the whole house's scope of work). But NewRidge's work proved that it's one of the best return we had in the entire renovation. The job requires sanding the whole stair case to bare wood, painting the risers and everything else except the treads and rails, staining the treads and rails to match our flooring and putting everything together. We chose a Wire Brushed floor which makes the color very difficult to match since the flooring's color is very inconsistent. The old stair case had carpet runners which caused different shade of stain left on the treads. Because the new flooring is extra thick and wide, we also had to replace quite some nosing and moldings of the stairs to match the new floor. All these added extra complication to the project. Not to say that we are quite particular about the quality, color, style, it's likely not easy customers to work with :) Andre really took the time and proper procedures for every step. For this "small" job, they came in nearly every day for 7 days, and some steps needed them only an hour or two. We have experienced from other contractors ( even the best in this forum's other categories ) that they would always prefer to group the work together so that less trips need to be made. But this was never the problem or concern for Andre. In fact, he told us that he would need to do that since the beginning and he did it as promised. For every step, he kept us informed, gave us heads-up if it requires us to work with the schedule, explained all the details and addressed our concerns with great patience and professional opinion based on experiences. I have to tell you, after working with many crews and EVERY type of contractors (plumbers, electricians, painters, carpenters, kitchen specialist, flooring specialist, plaster, etc ), the whole family voted that Andre and his assistant from NewRidge is the best. We are impressed by how stunning the stairs now looks and everyone feels that this is the best money we spent in the past 6 months' renovation. Though I haven't seen their work on refinishing hardwood floor, honestly, I have heard from other contractors that it's relatively easier. So, if you ever need to refinish hardwood / stair case, pick this company, I sincerely believe that you won't go wrong. They are truly the best.