Fran in Georgetown

This company came highly recommended by Carrier Canada to repair/replace heat exchanger. (Furnace installed 2003, heat exchange had to be replaced in 2005 by company that installed furnace--they said it was faulty ). Preferred Air discovered that the furnace was not installed correctly from the start - that was why the heat exchange went TWICE. Preferred Air is a family owned company with a reputation for honesty and reliablity and experience. Service from the start, (reception) to finish (technician) was friendly, prompt and efficient. Carrier Canada couldn't praise them enough.They corrected the installation, replaced the heat exchange and TESTED everything to make sure there would be no further problems. They CARED. All this at half the price that original company was trying to charge me (to correct their own mistake).

Have had to have heat exchange replaced twice. First time was in 2005, Asbuilt did repair work, although it was under warranty labour cost 1200. Exchange went a second time was in 2012. Called Asbuilt who tried to charge me for diagnostic although the tech did not have tools to complete tests. (Have given 1 star as manager reversed the charge when I called to complain). Called Carrier and found out that the heat exchange was still under warranty but Asbuilt wanted to charge me for repair again. Carrier recommended another company .Technician was extremely knowledgeable and gave fantastic customer service. He said that ongoing problems were due to furnace not being installed correctly in beginning, (should have been sloped and was not) moisture was collecting, water was causing corrosion in the heat exchange. Asbuilt should have caught and corrected this in 2005! New company corrected problem and although this require much more time than anticipated, charged less then half of what Asbuilt initially quoted.