New home well water treatment system
It's been more than 6 months since having our Rainsoft water treatment system installed. Our experience with Rainsoft of Ottawa has been excellent. This being our first new house outside of the city, we were a bit apprehensive about living with well water. To that end, we contacted about 8 companies to come and discuss what they could offer us. I suppose contacting 8 different companies was more than necessary but at least we got to see across the whole spectrum of water treatment companies in Ottawa. Out of that initial assault of water tests and sales pitches we narrowed our choices down to two companies. Rainsoft of Ottawa was one of those two. That's when we started barraging Martin with all sorts of questions. His knowledge and honesty about his product and the business of providing clean water definitely came through. In the end, Martin's expertise and his solid offer (good equipment and a lifetime warranty for a fair price) won us over. The installation of the system was quick and efficient thanks to Dave's efforts. On a side note, the system actually looks good. While looking good isn't the main point, it does inspire some confidence in that the company took the time to design their product well. With all that said, the true test of a company is not when things go perfectly and there are no problems. Months later we ran into an issue with the controller for our water softener. A phone call later we were speaking with Dave who walked us through some troubleshooting. We couldn't solve the issue over the phone but the next day the unit was fixed by Dave and everything was back to normal. It's nice when a warranty ends up being more than just words on paper. If you're still reading at this point, we hope we have conveyed our complete satisfaction with choosing to go with Rainsoft of Ottawa. If you're looking for a water treatment system, do your research, get in touch with several companies for quotes and make sure you also call Rainsoft of Ottawa.
- Approximate cost of services:
- $0.00
- Company Response
Aleks, we really appreciate and thank you for your most favorable review of your recent experience with Eternally Pure Water Systems - from your initial comparison to other area company offers through to installation. We work very hard at keeping our customers satisfied pre and post purchase: from being on hand to answer questions; testing water samples; providing the best water treatment solution options; and staying in contact with customers to provide the best customer service possible ensuring complete satisfaction in choosing a Rainsoft product.