If you are considering using Tippet-Richardson’s services, I highly recommend you reconsider. About sixteen years ago we left Canada to live and work overseas in Hong Kong. Housing there is very expensive so we would downsize, and put the bulk of our belongings in storage. These consisted of bulkier furniture items, and also items not essential to day-to-day living, but highly valued, such as heirlooms, a vast professional quality photo collection, from over twelve years of adventure traveling in remote areas in the 1980’s and 1990’s, and other . We contracted Tippet-Richardson to store our belongings, in their “modern, climate controlled storage facilities”. At the time we didn’t know how long we’d live abroad, but as it turned out, these items remained in storage for about fifteen and a half years, amassing a storage bill of over $20,000 plus taxes, plus the moving in to storage cost (over $1,000). When we bought a new house in Canada we arranged a delivery of our items in storage. When the day came 2 out of 3 palettes were delivered. I was told by the crew that the other one hadn’t been found. It was really more than one third that we were missing, because some items delivered were parts of furniture, whose other parts were missing (eg. disassembled beds and tables). The delivery crew and other people at the company all told me different stories. The crew said this happened all the time, senior management said it was extremely rare. Some said it would be found in a month, others said it might take six. A year later, it had still not been found. They say they have 2,000 vaults to search and claim to have searched 1,000 in the year since the non-delivery. Even if they have really searched that many, that is only about 3-4 a day. We have now been offered compensation totaling $12,500. Consider that we have paid them over $20,000, for a service they have failed to perform as contracted. Consider the average value of the a palette (to a palette and a half) of belongings. Would you consider this offer fair? Do you want to take a chance that this will happen to you? You can see on this site that we are not the only ones who have had very negative experiences. I suggest you avoid this risk and use a company whose customers are satisfied.
- Approximate cost of services:
- $24,000.00