Nancy in Vancouver

Mike was great! My mom is 83 years old and we worry about her managing the maintenance on the house. So when her upstairs' toilet started to leak, my brother called Milani. Mom insisted on Milani as she and dad used them for over 30 years. The first tech removed the toilet and arranged for the floor to replaced. Next, Mike came to install the new toilet. In an era where people often rush, and in an industry where techs don't always take time to speak with elderly women - I have to say - it was a wonderful surprise to listen to Mike answer my mom's questions and explain what he was doing. He even called her in to inspect the finished product. She was so pleased and so was I. Oh, and the toilet works beautifully and hardly uses any water at all compared to the old one! Thanks, Milani!