Bathroom renovation has been a nightmare from the beginning. I won't explain the litany of issues prior to work beginning. Unfortunately I had to pay $2500 when I signed the contract, so I either went ahead with the job or would lose my money. As a senior this is a lot of money. Subcontractors were used despite claims that they don't use them. The AGM project manager was NOT good at staying in touch. The subcontractors were limited by what was on site which was supposed to be ordered by AGM. Despite the problems everything seemed fine until the last day when the caulking/silicone was applied. They left after this and removed all floor coverings because there was nothing else for them to install. When I checked the job site, I was shocked! There is grout missing in the shower both above and below the shower head. The caulking is a disgusting mess, either big blobs or so thin as to render the space susceptible to water damage. In spots, dirt is embedded. In a white bathroom it is very obvious. There are still items missing...mirror, medicine cabinet door, shower glass wall and door. No one has been in contact other than the one employee from Toronto head office who takes notes to pass on. It has been over 2 weeks and nothing has been done, nor has anyone else contacted me. No final walkthrough has been done by AGM. I DO NOT recommend this company. I just hope I get some action given this bad review. I don't know what else to do. I just feel like I've been taken advantage of.
- Approximate cost of services:
- $41,000.00
- Company Response
Hello Diane McPherson, we are terribly sorry to hear about your experience. This is not the kind of service we strive to provide to our clients. Due to unforeseen circumstances out of our teams control, there were delays in finishing your bathroom renovation and we sincerely apologize and understand how frustrating that must have been. We have been in contact with you, and do have someone from our team coming out to your home this week. Our clients are very important to us and we want you to love your bathroom renovation. Please let us know if you have any further comments or concerns by calling 416-477-5429 or emailing customerservice@agmrenovations.com. - Your friends at AGM!
