I am extremely impressed with the personalized level of service that Convertible Heating and Air offers. I feel like I now have a friend in the business that will be there for me WHENEVER I need them.
We moved into a 98-year old house in the city last fall, that came with a 26 year-old clunker of a furnace and a window A/C unit. Coming from a condo, I never needed to know much about HVAC. A good friend of mine who recently used Convertible Air highly recommended Marnie and her team, so I was sold (although I got a couple other quotes first, and Marine’s prices were the best….then I was sold). Marnie came over and was extremely patient explaining everything to my wife and I. In addition to the new high-efficiency furnace and A/C unit, we got an updated water heater from her as well. They were installed by a couple of Convertible’s technicians who were very nice guys. They did mention that because the A/C unit was installed in the fall there may be issues come summer time, and that they would come back to fix it.
Once spring hit, the A/C unit seemed to be working okay, until a really hot day in May, it stopped working. My wife was days away from delivering our second baby, and was uncomfortable even before we lost our A/C and it became 90 degrees in our house. We also had our toddler sleeping upstairs, where it was easily 10 degrees hotter. I called Marnie on her cell phone at 10pm on a Friday night, and being empathetic to our situation had two of her technicians out to our house within an hour. Hey worked on the problem until 1:30am and came back again after the baby came, just to make sure that the problem wouldn’t happen again. What more could you want from your local heating and air company?
