Just finished the basement in our house and went to maple leaf floors for carpet and tile for the washroom. Staff was very helpful, knowledgable and professional. The tile guys did a great job in the washroom. They were fast too. The carpet guy on the ther hand did a botch job on he carpet. He burnt one area of the carpet and then left a huge seam line smack dab in the middle of the basement. The stair carpet was loose and uneven. We advised Them immediately, they sent someone to check the work and agreed to have it redone. They did send someone more professional the second time and offer me a discount but it was just a hassle in time and effort.
- Company Response
Thanks for the feedback Doreen. We would love for every job to go as planned but sometimes installers can have an off day. We understand renovations are stressful enough when they go as planned so we can understand the stress we caused you when the new carpet was not done properly. The good thing about our warranty is that it covers the full material and labor so if a certain installer did an improper install on it we will make sure to send another installer out immediately to repair/replace. Please accept our apologies for this and we were more than happy to try our best to make it up to you!