Reviews

6/10

We had an issue with our storm door. After a lengthy escalation process with Clera windows and doors, management agreed to meet us halfway. We are now in the process of getting the door fixed. No issues with any of the other work. No issue with the quality of the door, rather an issue with the condition of the frame where it was attached.

12 of 12 people found this review helpful.
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Company Response

Updated March 25th,

Hi Boed Frost,

I have been authorized by management to provide you the service for $100. as per your review request. Kindly contact me if you wish to proceed.

Hello BoedFrost,

We thank you for your feedback and we are sorry about your door troubles. Clera, has a very competitive warranty in the industry and we stand behind it 100%. As per our conversations and several e-mails, we were clear that your issue was not caused by any fault of ours and it will not be covered under the warranty. We would have happily covered the cost if it was our fault. After speaking with the installer that installed your storm door, he informed me that this was not an installation issue and one of many reasons is that it could have been caused by a strong wind if the door was left open. As per the terms and conditions of your signed contract, there is a mandatory labour fee for service after two years of installation date and this is applicable to all customer’s unless otherwise specified on their contracts. Costs for non-warranty services as such are determined by the type of service provided, materials used and time spend to complete the service. The service to correct the issue was offered to you at the cost of $250 + tax . which is a minimal amount if you were to hire an independent contractor.
Please let us know if you wish to proceed with the service.

We wish you the best!

10/10

We hired John in early September to help us finalize some of the last few minor fixes and upgrades on the main floor of our home, which we had been putting off for some time. He patched and painted a ceiling for us; repositioned our powder room vanity; upgraded the baseboards in our dining and living rooms; updated some steps leading into our dining and living rooms w/ laminate/bullnosing; patched up some smaller holes in our walls and repaired/replaced rotting wood fromour front doorframe. Every day we would come home to see significant progress in the work he'd done and he worked so neatly that you'd forget someone was in the house at all. All of furniture was placed back in their original spots and all of his tools and material were neatly gathered in one space. The quality of his work is great - we are sooo happy with all of the work he did - you'd never guess there was ever patchwork done on our drywall and ceilings and we are thrilled with how beautifully our baseboards and bullnosing turned out. Most importantly he is a GREAT GUY! When we invite someone into our personal space, it's important to us that we feel we can trust them. John is professional, personable and has a great sense of humour. We had a great feeling about him the moment we met him and we certainly felt at ease with him in our home. My husband and I are so happy to have found John on Homestars. He was a pleasure to work with and we will most certainly contact him for future projects.

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Company Response

I am truly overwhelmed by this thoughtful review. It was a pleasure to work at your home and I look forward to the opportunity to help you again with projects around your home. Again, many thanks for this.

10/10

I found Metro Chimney via homestars and opted to go with this company based on favourable reviews. Chris and his son were a pleasure to work with. He inspected our fireplace for us and provided us with some basic 101 on how to safely use our fireplace. He was polite, friendly and very tidy with his work. I would highly recommend Metro chimney.

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Company Response

Thanks for this review, happy to hear you are pleased with our work.

Chris

10/10

This is our second experience with GasGuys. We first dealt with George for our gas range install. In both our experiences with George he was on-time, professional, was able to answer our questions and spent the time to ensure we knew how to operate the gas appliances. Highly recommended.

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Company Response

Hello Beryl and thanks for taking the time to write us an excellent review. We strive to please every customer and earn their repeat business and referrals. Thanks again, George

10/10

I would not hesitate to recommend Milorad to anyone. He is a true professional and gentleman. His first priority is making his clients happy. We originally called Milorad for a quote for floor tile in our kitchen, tiling in a bathroom and a backsplash. Unfortunately, due to unforeseen circumstances, we weren't able to afford the tiling job. We were so impressed by him that we knew we would save a tiling job for him in the future. About 2 months after he provided the original quote, we came into some money and called him immediately. It was just before Christmas and even though he wasn't taking anymore jobs, Milorad rearranged his schedule to accommodate us since he had given us a quote previously. Our backsplash was up in 1 1/2 days, before Christmas as he promised! He did a phenomenal job. I sometimes catch myself standing in my kitchen, admiring our beautiful new backsplash. Don't hesitate to hire Milorad for your tiling needs. You will not be disappointed!!! Thanks Milorad for your work! We can't wait to work with you again in the future for our bathroom tiling job!

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10/10

During our kitchen renovation, it was suspected (and later confirmed) that we had asbestos in the original tile laid in the kitchen/foyer/powder room. We called Robert to assist us with the removal. His guys arrived and finished the job on time. They stepped me through every inch of the process and made sure I understood. Robert followed up with me to make sure I was satisfied with the work. Finding mold/asbestos certainly adds to the stress of any home renovation. My experience with Templar made this (the asbestos removal) one of the easiest and less stressful tasks in our home renovation so far. I'd like to thank Robert and his team for their great work!

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