I woke up last Saturday morning to no heat... my furnace was close to 15yrs old so I filled a form out on a website. I got a call back (same day) At first the company claimed I was outside of their service territory, and couldn't help me; however they did send our a salesperson to pitch me on a new furnace, so I got a quote (same day.) It struck me odd they wouldn't send a tech out to assess the furnace, but would make an exception to try and sell me a new one. So Sunday I had a relative in HVAC come out and have a quick look. My ventor motor on the old carrier was pooched, and I'd be looking at $600-$800+ installation (from a carrier dealer). He had a look at the quote from your company and said it seemed like pretty good value for the money; the price was close to the lennox model his company sold but that the warranties with your Napolean were among the best he had seen. They couldn't match that so I decided to go with your company... I called your sales person back and signed the paperwork the next day. (Monday) and they were able to bump the installation date up to Thursday; so the whole process was just under a week. Anyway we are happy with our new furnace; the house is comfortable, and we are looking forward to seeing if it delivers on the natural gas and electricity savings as was advertised. Thanks guys. Anyway we are happy with
- Company Response
Thank you for taking the time to write us a review. We appreciate the feedback
We trust you will really enjoy your Canadian made Napoleon product.
All the best to you. Thank you