800 Alpha series patio door New home Nov 2020, sliding door is bowed and allowing draft, noise and light through, door handle is over tightened causing the door to be 1/4” smaller compared to the rest of the door, when closing the door it hits the middle of the jam and then bounces in and the door seal will need replacing, service tech said this is normal for the door and only solution was putting a latch when it’s closed or thicker weatherstripping, I’m extremely disappointed with this door and will voice my concerns to the builder as this door will not be NAFS compliant
- Approximate cost of services:
- $1,000.00
- Company Response
Hi,thank you for expressing your concern. I am sorry about your experience and would like to see if I could help you out. Please email your name, number and home address to marketingsupport@durabuiltwindows.com and I will investigate to help you through this situation. Again, I apologize on our behalf for the situation and hopefully we can have you loving your door soon! I look forward to hearing from you.