Excellent product and goodservice. When here, COVID restrictions were in place, but the service technician did not wear a mask and did not ask if we were OK with him not wearing a mask. He should have done that. When I asked him about it, he said he didn't wear a mask because I didn't ask him to. After the unit was installed, I would have appreciated a more detailed walk through as to how the system works. It has been working very well, so I don't want to change any settings, but I would like to know how to do that. The instruction book we were left with is not very user friendly. I had assumed that it would be which is why I didn't ask for a more detailed explanation while he was here. We are very happy unit despite these comments.

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Company Response

Good Afternoon,

Thank you for taking the time let us know about your experience with us. We would like to look more into your call as we have specific COVID protocols in place and they were not followed. If you can please email our office at with your name and address.


Jennifer Mass
Human Resource Manager
Pete the Plumber Ltd.