We signed a Contract to have old carpeting and underlay removed from a 3 level staircase. The purchase included installation of new carpeting and underlay. Total cost of the contract was $3,774.74, with a $2,000 downpayment. During removal of the old carpeting and underlay, there was a bit of grumbling as that carpeting had been glued to the stairs (metal stairs) and we were told that was "foolish". Should mention that we had absolutely no issue with the old carpeting, other than it was starting to wear after 17 years of use. New carpeting and underlay were installed without use of glue. No complaint about the installers as they were fast and efficient. Our issue is however that the new carpeting in no way looks as neat as the old carpeting did. Nor does it fit as tight and will require finishing work outside of what was done by Alexanian. The installation of the new carpeting was done over a 2 day period. Alexanian accessed our Visa and removed the final payment ($1,774.76) the day before the work was finished. To this day, no follow up from Alexanian regarding the work completed. So much for Customer Service.
- Company Response
We are sorry to hear of your dissatisfaction and want nothing more than an exceptional customer experience. Could you please tell us which store location helped you and the full contact name used on your order, as our store manager would like to contact you? We would appreciate the opportunity to speak with you directly and make things right.
Regards, Alexanian Carpet and Flooring