David

I payed this contractor in FULL as per contract as well as an incremental $2700.00 over the contract as he requested due to his contention that the job was more difficult than he anticipated. Ayrat misrepresented himself as being a member of Landscape Ontario; as being a certified installer under the Interlocking Concrete Pavement Institute (ICPI), and as being an accredited member of the Better Business Bureau. In September 2020, Ayrat installed approximately 800 sf of Unilock patio stone. Nearly 30% of the stones have lippage greater than 10mm. He did not install the stones with the appropriate sand underlayment, instead he just used HPB gravel. Given that this is around a swimming pool this is a big stubbing hazard with wet feet. The polymeric sand that he used as failed and there are weeds growing in between the stones. This shouldn't happen within only a few months. My patio looks like it is 5 or 6 years old. Under the pool coping, the type S cement was not tooled properly and looks like a small child did the work. Ayrat acknowledged this was sub-standard and promised to come back in the spring of 2021 to make the correction. When I called him to remind him of his promise he would constantly defer and tell me he'd be coming in a couple of weeks. He finally came on the 5th of July to inspect but never returned the following day to do the work as promised. He then ignored all of my phone calls. I did the following: 1. Filed a complaint with LANDSCAPE ONTARIO. It turns out that he is not a member as he advertised. 2. I filed a complaint with ICPI. It turns out he is also not a member. 3. I filed a complaint with the Better Business Bureau. He did not respond to them through the complaint/arbitration process. Ayrat has also failed to provide me with a paid in full receipt after I paid him in full. He has taken down all his false credentials from his website and social media.

I had a whole-house humidifier installed back in November 2020. There were issues with the installation and Jay promised to come back. We texted in the month of December where he promised to return. Haven't heard from him since