Jerry P in Mississauga

Selecting Roger and his crew was one of my decisions that really panned out for the better. When selecting a contractor, I really wanted someone who could communicate, who can provide feedback and ideas, but not insult or dismiss my suggestions. Roger came in a little higher than another contractor in the running but it was his courteous customer service skils that won him the job. And his willingness to work with you, your schedule, your budget and your constraints. We renovated a 25 year old ensuite bathroom that included demolition and removal of a bathtub and vanitiy and a installation of a stand up shower and tiles. In addition, his crew expanded my bedroom closet to a walk in closet. The crew was pressed for time, as they had our move-in date to meet as well as work with the painters that we hired, but they completed everything on time just the way we expected it. I already have people who have seen his work at my house looking to hire him and I have no problems in promoting his services - it is really hard to find good customer service so when I do, I pay it forward without hesistation

I had put a deposit down and loaned some wardrobe boxes from them. The movers had told me to provide them the cash deposit and call them when we done with the boxes and they'll come pick them up and return the depost. A month and a half of calling, speaking with everyone in the company, leaving several messages, I had no choice but to drive to Burlington and demand my deposit back. Even then, they expected me to bring the boxes back and only then they will give me a Cheque. After a verbal arguement, where he admitted that it was movers fault for promoting that arrangement, he made the movers drive to my house with the cheque and pick up the boxes. He did not care about the customer, his employeers or his reputation. Once you've signed with them, they won't give you 2 seconds of their time.