Reviews

0/10

They charged us over 1000$ to move from one bed to a location 8 mins away. Took more than 6 hours. They came 50 mins late but they will say they came on time even tho Daniel told us on the phone they will be there at 9 am, possibly earlier. The men refused to use dollies and just used their hands to rack up the time. James was extremely unhelpful over the phone and constantly dismissed everything we were going through by being rude. He was nicer on email, also offered $100 so my friends and I could take our reviews down but honestly, we were duped because most of the people reviewing them on Google and Facebook have only 1 review. They aren't real. I wish I checked that properly, so yes, that's on me, not on them. They also damaged some furniture but none like the below mentioned ones. They also do get defensive on bad reviews so I am bracing myself for the response. The facts are still that they charged $1000+ for a one bedroom move 8 mins away, 6+ hours. We did a lot of the move ourselves and my partner ended up spraining his ankle. The movers I had were Sukhwinder and Gurpreet. I ended up sobbing in front of them because they only added to my stress and I paid way more than I intended. My friend moved from Vancouver from a three bedroom house to Toronto for less money. One bedrooms usually are done within 3 hours, as Daniel also assured us on the phone but they will respond that we should've read the quote which says 3 to 6 hours. But if the move had taken 9 hours, which it would've if we hadn't helped so much and injured ourselves, then they would've turned around and claimed the 3-6 hours is just an estimate. Hiding behind T&C's is their jam.

Approximate cost of services:
$1,076.00
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Company Response

Hello aiman,
thank you for sharing your experience. We are welcoming any review we have, good or bad
i will respond to a the points that you mentioned.
1. Your bill was for only 6 hours. if the move took more than 6 hours, that time was on us and we never charged you for that.
2. we never told you not in a phone and not in the email, that your move will take less than 3 hours. in fact, in the quote that you accepted online, its mentioned that 1 bedroom move can take between 3-6 hours
3. the movers didn't showed up late. the arriving time was scheduled to be between 9-10am and they showed up at 9:50am
4. when we spoke at the phone, you yelled at me and accusing me that we are scamming you, as its already pass 3 hours and the movers still loading the truck (i wasn't surprise as we mentioned on your quote that the move will take between 3-6 hours more or less). when you accused us of "scamming" i offered you that the movers will take everything outside of the truck without even charge you for those 3 hours of work, and leave. we are respecting our customer, but we are expecting our customers to respect us back
5. the movers mentioned to you that you are responsible for any parking ticket, as there is not a loading dock to park the truck there
there is a long distance between the elevator to the truck, as the truck parked in front of the building as there wasn't enough space to fit the truck in the back. unfortunately that added some time
the movers that we sent you are experience movers and we are always receive a good comment on them
we are very sorry to hear that you are not satisfied from our service like most of our customers are. we offered you $100 back as a good will to make you more satisfied, but you asked for more.

we wish you all the best at your new home

Thank you,
James
Power Moving