Diogo

I bought a new house and needed to change the 20-year old water heater. Reliance was the company renting the old one for the old owner (that they never maintained based on the records), so we were sitting on top of a time bomb. So I got a tankless one based on the tech guy that came and recommended that. All my bills would go down, hot water all the time, pressure, blah blah blah. The furnace was also 20 years old, so got that changed too. They also needed to change part of the plumbing that goes out because it wasn't up to code. So they sent a sales guy to talk about the options. We came to a decision and agreed on a $180/month package, which would include the furnace, A/C, and a tankless water heater. And I got the first 6 months for free, no installation costs, they would cover everything. How great that sounds? That was just the beginning. The crew came, did a terrible job, didn't cover any of the furniture or the floor. I had glue every where. The got the walls dirty because they kept touching the walls. The entry door, same thing. It was terrible. After they finished, they were supposed to clean everything. They didn't. I had to ask the guy to come back and clean. He got a broom, and poorly swept the floor. About the glue, they said they were sorry, and couldn't do anything about it. As I said, that was just the beginning. A month later, I get a bill from Reliance. Charging me for the month they said it would be for free, and on top of that, charging me for the old water heater they took away. I called, they said they were sorry, and I would get a credit for that. A month later, I get another bill, without the credit, and charging me again for the old water heater. AGAIN. I called again, they said the same thing, they were sorry, they couldn't refund anything, and that on my next bill I would see the bill fixed. This has been happening for 6 months now. SIX MONTHS. I called the sales guy multiple times, and every time he would say he got it fixed. And here we're. On top of that, this month, I got a LATE PAYMENT CHARGE. They have me on pre-authorized debit, and they charged me for LATE PAYMENT CHARGE on a bill that I shouldn't be paying in the first freaking place. Also, every time I call them, it feels like it was the first time and that I never called them before, so I have to waste at least an hour with someone that doesn't care about what I'm saying, doesn't see what happened in the past, doesn't solve my problem, and provide the worst customer service possible. Now I'm just trying to cancel everything, and find another provider, and at the same time, get my money back.

Patrick is an amazing inspector. He's very thorough, knowledgeable and personable as well. He was able to provide us the peace of mind we needed to purchase our house. He went through every little detail of the place and gave us great recommendations for short and long term fixes and how to prioritize any problems that he discovered. Same with a few renovations we had in mind, that after talking to him, we realized that it wasn't a big deal and that we shouldn't do it because it wouldn't be worth it. He was really fast on providing us a thorough report, and followed up with us later on to make sure everything was alright. I would highly recommend Get It Inspected for everyone and will hire Patrick again for sure.