Reviews

10/10

Epic was the paver of choice for our recent hardscaping project. I can see now why they get such good reviews! They were really professional and accommodating from the get-go. Francesca is their office co-ordinator and I can’t say enough about her. She helped us through some difficult design decisions and went out of her way to make sure we were happy with everything. The stonework is beautiful. You can really tell these guys care about their work. It was all done super quickly too. Good marks also for finding room to work on a busy East York street and leaving everything tidy. Will definitely have them back for our next project. Highly recommend!

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Company Response

Hi Tammy,

It was wonderful meeting with you & working with you on your project. We look forward to working with you again.
Francesca

0/10

My fence put in by this company didn't last five years. It is loose and wobbly. I asked the company if they stand behind their product. Their response was to explain that it would cost me $75 for them to come out to access their shoddy workmanship. The $75 would then be credited to my bill for the work. Guess that is my answer, eh? **Update, apparently the almost $7k fence I purchased is not guaranteed to last more than a year. Sad that companies are like this today.

6 of 6 people found this review helpful.
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Company Response

To clarify, this customer contacted us recently stating that one of her sections was unstable for unspecified reasons, after 5 years that the fence was installed and required some attention. We were happy to help her by offering to come out and assess and rectify the section. Unfortunately policies tend to change within 5 years, in which she disapproved. Ultimately it is the customer's decision to proceed, in which she declined. We would have been more than happy to help.

0/10

We prepaid for a cleaning with this company and had almost given up on redeeming our voucher. We could not get in touch with anyone from this company. When you call it says their mailbox is full. I called the coupon company where we bought the voucher for a refund and then surprise, surprise I finally got a call from them. Our cleaning was finally scheduled and we were promised they would be there on the Saturday between 12-1pm. We waited all day for them to show up and no one came. Not a call or email. Nothing. I can tell you I was not very happy to have stayed home on a Saturday - all day - waiting for these guys to come. After complaining to the coupon company yet again surprise, surprise I get a call from them again saying they were really sorry and promised to be there that following Wednesday. I had to work that day but my fiancee was able to work from home so he took care of answering the door etc. A single girl shows up with no cleaning supplies! I was never told that she would not have any cleaning supplies. What kind of cleaning company just sends some one over with nothing to work with. We don't even own a vacuum cleaner as we always get someone in to do it. We only have a couple of area rugs. When I got home later and looked around hardly anything had been cleaned! The floors upstairs hadn't been swept. The bathroom was completely untouched. The glass in the shower hadn't even been wiped. Mirrors, toilet, sink, nothing etc. She had basically done a bit of dusting in the living room downstairs, wiped the dining table and had cleaned the top of the stove. And the ultimate HORROR, I had discovered she had dumped about 100 food pellets into my fish tank! I spent the whole evening trying to clean and vacuum out the food. I had to put the little guy in a hospital tank as his pooing was out of control. Fish will keep eating whatever you feed them and I only usually give him one pellet per day. It took the poor fish about a week to recover and I am still trying to get the water quality back in balance weeks later. This service should not be in business. If they offered me a free cleaning I would not take it. I would not trust them with a ten foot pole. I've sent Ann numerous emails to no avail. I haven't even received an apology. Please avoid them at all costs. On a side note, I don't know where they get the testimonials on their website. The images beside the comments definitely look like stock photos. Something fishy going on there.

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