RFM

Serenity Decks was only by coincidence the second deck builder that we met with. He was suggested to us by a friend who told us other people that used Serenity. We were impressed from the start. Richard, the owner of Serenity, met with us at our home and was very positive about the size and nature of the deck that our house should have. He had great ideas. He instilled confidence with his professionalism from the get go. He then invited us to his showroom. Yes, Serenity has a showroom with samples of materials of every sort and colour. It is much better to actually see and touch the material being chosen than picking colours from a colour chart. After spending some time looking at samples of PVC decking we knew what we wanted conceptually. We told Richard and he came back into the room and laid down the colour combination that"hit the ball right out of the park". It was exactly what we imagined. The build was scheduled and started on the promised day. The deck builder was a gifted trades person and a perfectionist which satisfied us to no end. His workmanship was perfect and he was very easy to work with - a really nice guy on top of being a skilled deck builder. And one more important issue - once the build started the work continued every day until it was complete. We chose a frameless glass railing which we knew would come a few days after the deck was built. And it did and another skilled tradesman installed it. Serenity definitely puts its customer first. Richard came by the job site on more than one occasion and was hands on with the railing installation. If you want to work with a decking company that is professional, reliable and creative, and if you want to feel confident about the company you are engaging to do your project, then do not hire anyone until you have met with Richard at Serenity.