TERRIBLE QUALITY, TERRIBLE SERVICE-- AVOID AT ALL COSTS!!!!!
DO NOT PURCHASE A HOME FROM THIS BUILDER! AVOID AT ALL COSTS! Warranty admin is rude and dismissive-- will do anything to avoid sending out a technician to address issues. They take 0 responsibility/accountability for their "quality" work. I have lived in my home for 1 year, an have been making complaints regarding the carpeting throughout this year. After sending multiple "inspectors" out to see the terribly matted, worn and disgusting carpeting they've installed; they are now blaming the vacuum and claiming I do not wear socks in my home (which I do). They will avoid doing repairs at all costs and could care less about you after you take possession of their home full of cheap, shotty work. Good luck dealing with warranty as they are of 0 assistance. I will now be taking my complaints publicly as well as having NHW fix the issue, or escalating this into court. Thanks for nothing Montorio homes!
- Approximate cost of services:
- $3,500.00
- Company Response
Jessica- our preliminary findings on this situation, from highly experienced carpet installers (reports available) indicate regular wear patterns on your carpet. We have also reviewed the pictures we have received from our inspectors, that do not show any unusual wear patterns on your carpet, or any unusual matting.
Our next step is for our Senior Managers to make an appointment with you to come and view the carpet personally, with you in attendance. You indicated that there is only one person living at the home, our records indicate the home was purchased by two individuals including yourself. We also show pets in the home.
In closing, Montorio Homes is a member in good standing with the Alberta New Home Warranty, Better Business Bureau, Alberta Homes Builders Association, and more. Members of these organizations require strict rules in terms of business ethics and values.
Best Regards,
Montorio Homes