Repair leak in basement and repair toilet
We got a quote to repair a leaky pipe in the basement along with fixing the toilet. The plumber fixed the basement pipe but was unable to fix the toilet, and only reduced the price by $20. We called the company to explain the situation. The receptionist just yelled saying nothing they could do, and that we needed a new toilet which would be a few hundred dollars more. It was very difficult talking with her as every time she asked a question, she interrupted while we were giving her the answer. She never listened, and only wanted to talk over while we talked. Customer service was extremely poor. We definitely would not hire them again, nor recommend them.
- Approximate cost of services:
- $340.00
- Company Response
Hello James,
We would like to apologize for your recent experience with the miss communication with our technician and your experience with our receptionist. Here at New Canadian Drain and Plumbing we value our customers and pride ourselves with our services which we have maintained for 20 years. Thank you for bringing this to our attention and we hope you can accept our apology.