Reviews

2/10

Very little communication had no idea how to work salt water still after a week have not herd from anyone no direction or help. *Showed up with wrong excavators after sending pictures and measurements of entrance ways to yard and paid for small equipment. Pool installation pushed back *Asked for them to come look at excavation twice we are on a hill.*Rented the size of bin they suggested *Left with 10 yards of dirt Had to pay another $1000 for someone to remove*role off truck operator said bin was not even full when picked up *Had something stuck in ground after excavation asked for help from operator to remove he said yes then left without helping.*Had to pay to get a old wheel out of the ground would of took him one min with machine. Pool excavation pushed back again *Received a call to come pay remaining balance. Sales rep told me had $1000 grade fee !! Wait in your book says you supply a quote well that didn’t happen! Then emailed sales agent again asking for detailed bill said “absolutely” never received. 5 days later I email him asking again. He says he will absolutely call me in the morning to discuss payment that never happened still after a week have no idea how to work pool and no word from anyone. Was told in my email sorry we are very busy this year. No communication no support ! I guess if you’re not paying 50,000 for an above ground pool they don’t care!

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Company Response

HI Mel, I would like to review all aspects with our construction and sales team. Do you mind emailing me to confirm your full contact information please? Cwalychuck@pioneerpools.com - thank you so much!