Ron

After my annual furnace and duct cleaning there were a lot of dust bunnies and dirt from the vents/furnace in the house. In addition, the service person left one of his dirty blue over boots behind the furnace and there were 2 screws on the floor. I removed the 'cleaned' filter and cleaned it outside to remove dust and more dust bunnies. One of the metal pre-filters was bent. I spend an hour cleaning the entire house to remove dust bunnies/dirt. Worst cleaning job ever! The service technician lead, Ryan, called and then visited my home to address my concerns. On behalf of the company he apologized and said the company would redo the vent cleaning. Dylan arrived on Tuesday and did a great job of redoing all the duct and furnace cleaning. He was very friendly and meticulous in his work. Great job!

The freezer thermostat was replaced. This took about 10 minutes and was a very easy repair job. Considering that this was an old freezer it might have been cheaper to just buy a new one. Very expensive repair. I think I was over charged.

The company replaced a spring, tightened bolts, lubed rollers and replaced 5 rollers. The work was completed quickly and to my satisfaction. Workers were very friendly and knowledge full. They also repaired my neighbours garage door during the same visit for a small fee.

The company replaced the low and high pressure valves. The work was completed according to agreement and a/c now works fine. The company works very closely to what is stated on the work order and any other work, however minor, may result in an additional charge. They can be a bit pricy.