I have assumed a rental agreement from the sellers of my new property. The monthly fees are way more expensive than both of their major competitors. Over $50 per month for boiler rental!?! That is insane! 3 Weeks ago I reached out to ask to speak with someone to negotiate a more reasonable monthly rate. After emailing again today I was told "Any dispute of the rental rate would need to be addressed with the previous homeowner" or "If you would like to terminate the rental water heater a Buyout Invoice will be sent to you" I have asked for a copy of the contract to see if there are other options. So far no response. I feel as if they are not taking responsibility for their product or validating my concerns as a customer. I dread to think what their response times are in an emergency. Do yourself a favour and look elsewhere for your boiler. Very disappointed.
- Approximate cost of services:
- $50.00