Reviews

1/10

The house that we bought in Edmonton is falling apart, nails are popping through the drywall, corners are separating, ceiling is sagging down on walls, cracking floor tiles, horizontal and vertical cracks in the drywall, and that is the beginning, the warranty did not want to cover most of the repairs, but when they did some of the work, their trade had ruined the new carpets all over the house, drywall tradesmen never taped or cover the carpets while they applied drywall compound, nor while they were sanding the walls (whole house, not just some areas), painters never covered nor taped the carpets either, while they were painting the walls (whole house, not just some areas), I asked for carpets to be replaced, because prior to the repairs they were new, Hopewell cleaned(Just vacuum) the carpets twice, and Hopewell told me that that is the best that they can do. Carpets are full of drywall compound dust, and that dust is cancerous, my wife and I have to breath that on daily basis, and most important, the repairs are ongoing already for almost a one year and it is not finished yet.

Approximate cost of services:
$323,000.00
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Company Response

Thank you Boris for taking the time to share your experience. We appreciate you bringing this to our attention and take your feedback seriously.

In light of the Covid-19 situation we do have some outstanding in home repairs and services in queue. When it is safe to do so, a member of our team will be reaching out to coordinate scheduling.
We appreciate your understanding in that it is not our intention to place our service appointments on hold however with guidance and regulations set forth by the Alberta government it is necessary. We look forward to working with you as soon as possible, and we remain dedicated to protecting the safety of our Homeowners and staff as we map out our gradual return to service.

We’d like to invite you to connect with us if there was specific areas you’d like to discuss. Please reach out to questions@hopewell.com and we’d be happy to assist you.

Thank you,

Hopewell Residential