How can we start this Pioneer Pool review...... can we give 6 stars out of 5? Unfortunately not, but trust us they DESERVE 6 STARS. From the beginning, this company showed a truly professional costumer services. After Bryn came to our home to asses our backyard and asked us few questions about our dreamed pool( that we had no idea at that time what we want except an inground pool) a very quick appointment at the office was seated up. At that appointment, a date to start the project was already decided and all our questions were answered in a professional matter. An estimate fee was also discussed and a 3D plan followed shortly after. After doing a research, Pioneer Pool prices are the same with all other big pool companies.The estimate fee was exactly what we end up paying.....no surprises. We did some changes to the first project we made but never felt any pressure from Bryn when taking a decision. Contrary, he always answered all our questions and guide us within our best interest only. Pioneer Pool will design your pool and also gives you idea about landscaping around the pool. Richard was helping us with that, and we have only good things to say about him too. Unfortunately our start date was delayed by the city but once again Bryn guided us with all the necessary paperwork and also represent us in front of the city in order to get the approval. When the project date came, Bryn promised us that our pool will be done in a week time......hard to believe when you deal with contractors. Well, Pioneer Pool, Bryn, and his workers started the project Tuesday morning and they were done by Saturday lunch time including the cement around the pool. Was amazing, and we do not have enough words to thank to all this professionally, organized, well trained people that helped us during this project. As a conclusion, from our point of view, Pioneer Pool is a trustable and reliable company which is run by professionally, devoted and trusted employees. Many thanks to Bryn, Richard, Rick and all other workers that helped us to achieve a wonderful backyard.
- Company Response
Wow this is an incredible review! I'm so sorry I'm late to getting back to you. We are so very grateful! Not sure if you noticed that HomeStars actually allows for 10 stars! You gave us 6/5 which is amazing! But 6/10 we would always want to aim higher Hahahah.
We are privileged to have built your pool and so happy you are thrilled with the end result! Thank you again!