I booked a power raking, fertilizer and aeration. After it was done (sign up), that is the only way I would have known. I called to complain that my lawn did not look raked (only one bag for my entire property) and that the leaves, minor debris and other winter items were still on my lawn and there was no visible signs of a machine going over it. The customer service rep tried to help (but in her words "she did not really know what power raking even was.", but someone would get back to me in 24 hours. No one did. I called again after 3 days and they told me that the lawn was raked according to our standards and even if I cancelled future service, I still had to pay and I would still be on there automatic recall list!!! Now that the fertilizer is working too, I can see how hit and miss it was. I will be redoing their work! Think twice about Dr. Green!
- Approximate cost of services:
- $185.00
- Company Response
Hi Julie,
I am sorry to hear about your negative experience with Dr. Green. We would be glad to come out and redo the entire property for the power rake and the fertilizer. As with any of our services, we will guarantee the results which means that we will come out and reapply any service if you are unhappy with the results. please feel free to email me with your address and information so I can help rectify this issue. I can be reached at kyle@doctorgreen.com
Thanks and I look forward to hearing from you.