Garry G.

From the initial phone call requesting a quote to the finalization of the invoice all the people involved were very professional, prompt, competent and thorough. The salesman offered advice on pipe routing that none of the other companies mentioned to me and as it turns out this was very important and put the venting of vapour in an area that we do not use rather than our patio which we do use all year round. The crew that did the install were quick, efficient, neat and friendly. It was a challenging install and they did it well. Aleksandra, in the office, pulled the whole job together and instilled confidence that the application for the rebate from Fortis and the registration of the extended warranty would happen promptly and accurately. All in all, I could not be happier with the unit, look forward to the fuel savings, and am so pleased that I chose Thomson Industries; an excellent company.

We first met Dan Marr and his son at the home show where we stopped at their booth to chat about getting a quote to redo our roof. Two things impressed us at this early stage. 1) They obviously fully understood the venting needed on our roof; where others had stumbled or been very vague. 2) They gave us a close estimate right on the spot using some type of Google Earth app. When we decided on Adanac and started working out the details they were easy to deal with, efficient, and knew their business inside and out. When they said they would start at a certain time they did. They worked quickly and cleanly. Both my neighbours whose yards were impacted and who were very fussy about their plants commented on how tidy they were and that not a single plant in their garden, that was virtually right under my steep roof, was damaged. Even on the one day it rained they did work that would not put the house at risk. They cleaned up every day as they went along so the place looked reasonable when they left over night. The cleanup at the end was perfect. Their bid was not the lowest of the 7 we got but it was very reasonable and the quality of work and products supplied simply exceptional. Trisha Olson who organized the gutters did and equally superb job of communicating and being patient as we decided colour. We were also very impressed with how the owner of the company kept in touch throughout the job and that they used a good sized crew to get the job done quickly. We could not recommend a company more highly.