Alice in Toronto

I live in a personality-free newer build close to downtown. My front porch was poured concrete, my walk made of paving stones and my small lawn was expiring from being laid on builder's rubble. Steve Handley and his crew built me a pondless waterfall, a stone walkway and clad my front deck in wood. Now people stop to admire my yard, have their picture taken in it and children walk up to watch the waterfall. Steve has wonderful design sense, deep knowledge of natural elements and confidence in himself. He worked on an overall vision for the yard and then he executed. I kept the freehand concept drawing from our very first meeting, and it is incredibly close to the finished product 12 months later. Steve respected my preferences and got me involved so that I had a sense of control over the look of the waterfall. The best part was meeting him at the quarry yard to select the individual stones for the waterfall. I like the fact that Steve employs his crew rather than contracting out. It allows him to control the schedule more effectively and to exercise a firm hand in overseeing their work. Steve had to battle through some very challenging weather conditions. He stayed flexible and diligent in doing whatever he could depending on the prevailing weather in order to keep the project moving forward. Steve is an excellent communicator - I rarely felt out of loop even though we had setbacks with weather and a couple of service providers. He was always professional, but also always warm and engaging. He was a very pleasant person to work with which is a good thing in a project of such a long duration and with so many different elements. We were in regular contact and it was always professional, straightforward and informative. Steve is organized and prompt. He never failed to keep a meeting and was always prepared. He returned all phone calls and emails. Finally, Steve embodies a very rare quality in a service provider -- accountability. He created an environment where I felt safe to ask questions and raise concerns. Any issue I had was addressed directly and effectively. He either explained why something was a certain way, or he would work at fixing it until I was happy. I would wholeheartedly recommend Westney Landscaping to anyone willing to pay for the excellent product and service they provide, It is value for the money.