Shocked Customer in Mississauga

My range caught fire so we are without. Looked on line at their pricing and web site said better "pricing in store for boxing week sales". Went into the Mississauga store to look at specific ranges and were told no the price is the same as they list on line. Also on line it says "Up to 3 years FREE extended warranty". We were told no it's false and misleading and that the sales guy would like to see them take it off the web site. Somewhat deflated we still looked at the ranges (my gut feeling was to leave, but we didn't) so my mistake. I then explained our situation (we are without a range) and said that we would take anything as long as it was fast turn around and we would even pick it up ourselves. Sales agent then told us the unit we wanted was in stock in the Ottawa area and it would be ready for pick up in Etobicoke on December 31st. He brought out a sheet showing me that there was one exactly as we wanted in stock. He said if we purchase it right then it would be reserved for us. We said okay and made the purchase. He told us that it is now reserved and it is ours. He said I will get and email and a phone call on when to pick it up on the 31st.. On the 31st I called the sales agent mid day to say that I haven't been contacted and he said that it didn't arrive due to an ice storm and that it would be in on January 2nd. On January 2nd I checked my order online and it said "processing". I wasn't sure what that meant and at that time a little window appeared on the bottom of the screen to chat with a Customer Service Rep (CSR). The CSR asked for my order number and I submitted it and asked if my unit would be ready for pick up that day as promised. There was a pause and the CSR then said it has now been ordered and should be around 2 weeks!!! My order status on the page now said ordered from the manufacturer. That can only mean the rep didn't put my order in. I explained to the CSR what transpired with the sales agent what our situation is and the CSR basically said it is what it is...2 weeks. I said I wanted to cancel my order as that was not what we discussed. The CSR said they messaged the sales agent to URGENTLY call me and I still haven't been called. My chat with the CSR "timed out" so I had to restart it with another CSR that told me they could see it was ordered today and should 2 to 3 weeks! Somehow in a half hour another week got added on. Again I said to that CSR that I would like to cancel my order so they provided me a link to a form to fill in to cancel. That's when I see that cancelling "FOR ANY REASON" will cost a 25% restocking fee. Even though it is their fault they want to keep $500 of my $2000 (25%). What if they now tell me it will be 3 months or more??? Yup I would still have to pay the 25%. READ THE FINE PRINT CROSS THAT PART OUT AND HAVE THE AGENT SIGN YOUR COPY. If the agent won't do that don't buy anything. Now I will go back to the gut feeling that I ignored. This is now officially my fault and I am stuck with my decision. This review will not help me, but if I can stop 1 customer from buying there it was worth the 5 minutes to type it out. DO NOT BUY FROM THIS COMPANY! I should have gone big box as we have done in the past. Sale agent has been in contact with me said an honest mistake has been made. They are now covering the cost of delivery, took extra money off and are expediting the delivery date. I'm still not pleased with companies policy that ALL cancellations are at the customers expense. If we had of been old at the time of purchase that we would be waiting weeks, we would have bought a floor model at HD or somewhere. We are without a range in winter so hot plate it is for a few weeks.